Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Joel Ohman is the CEO of a private equity-backed digital media company. He is a CERTIFIED FINANCIAL PLANNER™, author, angel investor, and serial entrepreneur who loves creating new things, whether books or businesses. He has also previously served as the founder and resident CFP® of a national insurance agency, Real Time Health Quotes. He also has an MBA from the University of South Florid...

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Reviewed by Joel Ohman
Founder, CFP®

UPDATED: Jan 17, 2022

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At a Glance

  • Progressive roadside assistance costs an average of $20 per six-month policy term, but prices vary by state
  • With affordable Progressive roadside assistance, you get towing services, fluid refills, tire changes, locksmith services, and more
  • To buy Progressive roadside assistance, log into your policy or call the customer service phone number

Progressive roadside assistance is a robust optional policy add-on offered to customers of the Progressive auto insurance company for an average of $20 per six-month policy term.

While rates and availability vary by state and based on the type of car you drive, you typically receive towing, tire replacements, fuel, and locksmith services with affordable Progressive roadside assistance.

In this review, learn more about exactly what Progressive roadside assistance covers and how much it may cost to add to your policy to determine if this is a good package for you.

After learning how to buy Progressive roadside assistance, secure your best possible coverage by entering your ZIP code into our free rate tool above to receive quotes from the top companies near you.

What is Progressive roadside assistance?

Progressive offers roadside assistance services to drivers as an optional policy add-on. Technically, the Progressive roadside assistance company used for all services is Agero.

Agero is trusted by over 80 million drivers nationwide and earned an A+ rating from the Better Business Bureau (BBB), but is not BBB accredited.

So, what exactly does Progressive’s roadside assistance package cover? Take a look at the table below for full details on every available service.

Progressive Roadside Assistance Package Details
Roadside Assistance ServiceWhat it Covers
TowingProgressive tows your vehicle anywhere within a 15-mile radius. If a repair shop is not within 15 miles, you pay a fee for the extra distance.
Winching servicesVehicles trapped in snow, mud, water, or sand within 100 feet from a road or highway are pulled out using a motor-power cable or chain.
Battery servicesIf you need a battery jump-start, Progressive sends services your way.
Fuel deliveryIf you run out of gas, Progressive delivers the fuel to you, but you pay for the cost of the fuel.
Battery charge for electric vehiclesYour electric car may be towed to the nearest charging facility within 15 miles. If the facility is further than 15 miles, you pay a fee for the extra distance.
Locksmith servicesProgressive sends locksmith services your way if you lock your keys in the car or if they're lost or stolen. You do pay for the replacement keys.
Flat tire changeAs long as you can provide a spare, Progressive replaces it for you for free.
On-scene laborIf your car is disabled, Progressive offers up to one hour of labor. If the repairs take longer than one hour, you can choose to tow your vehicle at no extra cost.
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As you can see, there are many benefits of adding roadside assistance to your auto insurance policy. But, there are a few things to note.

First, the Progressive roadside assistance flat tire services only apply if you have an inflated spare available in your vehicle.

Towing service is limited to 15 miles from your pick-up point. After that, there is an additional charge.

But, fortunately, Progressive roadside assistance reviews from real customers remain primarily positive.

After using the services, you can submit a claim through the ​​Progressive roadside assistance reimbursement page on the company website.

But you can also choose to submit any necessary invoices by calling the available phone number, through the mobile app, or by mail.

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How much does roadside assistance from Progressive cost?

Typically, Progressive roadside assistance rates cost around $20 for a six-month policy term. That equals only about $2 to $3 more per month for your auto policy.

However, your costs may vary depending on what state you live in and what type of vehicle you are insuring.

If we compare Progressive roadside assistance with AAA membership costs, Progressive rates are quite competitive.

For example, a classic or basic membership from AAA averages $40 to $74 per year. However, you do get more member benefits with AAA that are not available with Progressive.

How do you sign up for roadside assistance with Progressive?

To add roadside assistance services to your Progressive auto insurance policy, download the app, access support online, or call the company directly.

The progressive phone number is 1-800-776-4737.

However, understand that coverage may not apply to you on the same day.

What is not included in Progressive roadside assistance?

Overall, the roadside assistance package from Progressive covers almost situation if you are stranded by the side of the road.

For example, winching services are not always part of the roadside services from some of the other best auto insurance companies.

However, no roadside assistance package covers damage to your vehicle caused by normal wear and tear or general use.

So things such as worn down brake pads, a squeaking alternator, or losing engine horsepower over time are not covered by this auto insurance policy add-on.

Similarly, Progressive does not cover you if the damages were caused by an accident. Roadside services only apply to vehicle breakdowns.

For coverage in the case of an accident, you’d need to have collision insurance. In some states you’re required to invest in full coverage policies to qualify for roadside packages.

Full coverage policies typically include collision and comprehensive insurance on top of your minimum limits required by law in your state.

For more information about if this impacts you, contact a Progressive customer service representative.

Finally, your roadside assistance services follow the insured car, not the customer. So if you’re in someone else’s vehicle and it breaks down, Progressive does not send roadside services your way.

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How do you contact Progressive roadside assistance?

If your vehicle breaks down, you can call the Progressive roadside assistance free customer service phone number at 1-800-776-4737 for immediate help.

However, you can also access roadside services through the generic Progressive mobile app available to all customers.

There is no specific or separate Progressive roadside assistance app.

Fortunately, roadside services from Progressive are available to you any time, even on the weekends, during holidays, or overnight.

Progressive Roadside Assistance: The Bottom Line

Ultimately, the Progressive roadside assistance package is an affordable, robust policy add-on.

So if you use this company and are satisfied with your coverage, consider adding roadside services to your policy.

Plus, Progressive itself is highly rated by real customers. It earned a complaint index of 1.05, according to the National Association of Insurance Commissioners (NAIC).

The median is always set to 1.00, and lower scores are ideal.

So a 1.05 implies that Progressive received the expected number of customer complaints in the industry, which is an impressive score.

Most of the top auto insurance companies offer well-rounded, affordable roadside assistance packages to their policyholders.

So to ensure you’re getting cheap automobile insurance as well as your best possible coverage, be sure you compare quotes from multiple companies.

You’ve learned about Progressive roadside assistance quotes. Now compare rates from the best companies in your region for free and secure your ideal coverage by entering your ZIP code into our free quote tool below.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.